All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping should arrive within 2 business days but can take up to 5 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

No, currently we ship our products only to Switzerland.

We ship across all Switzerland

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

If you've placed an order and need to make changes or cancel an item, please contact us immediately at info@kream.ch. We’ll do our best to adjust your order if it’s still in our warehouse.

To return a product, please follow these steps:

1. Contact Us: Email us at info@kream.ch with your order number and the details of the product(s) you wish to return.
2. Return Criteria: Ensure that the items are unused, unopened, and within 14 days of the purchase date.
3. Shipping Address: Send the return items to:
   Ahsen Zala
   Pradasc 5
   6514, Sementina
   TI, Switzerland

An exchange can be requested after ensuring that the items are unused, unopened, and within 14 days of the purchase date.

We can only exchange products that are shipped out and unopened. You will be responsible for covering the shipping costs for both the return and the new shipment.