Last updated: 08.07.2024

Privacy Policy

This Privacy Policy explains how Kream ("we", "us", "our") collects, uses, and discloses your personal information when you use our services or visit our website at kream.ch (the "Site").

Please read this Privacy Policy carefully. By using our services, you agree to the terms outlined here. If you disagree with any part of this policy, please do not use our services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will post the new version on our Site and update the "Last updated" date. Please check back regularly to stay informed about any changes.

Information We Collect

We collect personal information to provide and improve our services. Here’s how we collect and use this information:

Information You Provide Directly

When you interact with our services, you may provide us with:

  • Contact Details: Your name, address, phone number, and email.
  • Order Information: Details like your billing and shipping address, payment information, and order history.
  • Account Information: Your username, password, and security questions.
  • Shopping Information: Items you view, add to your cart, or wishlist.
  • Customer Support: Information you provide when you contact us for support.

You can choose not to provide certain information, but this might limit your ability to use some of our services.

Information Collected Automatically

We automatically gather information about your interactions with our services, known as "Usage Data." This can include:

  • Device Information: Type of device, browser type, and IP address.
  • Browsing Information: Your interactions with our Site, including pages visited and links clicked.
  • Cookies: Small data files stored on your device that help us understand how you use our services and personalize your experience.

You can control cookie settings through your browser, but blocking cookies may affect your experience on our Site.

Information from Third Parties

We may receive information about you from third parties, such as:

  • Service Providers: Companies that support our Site, like Shopify.
  • Payment Processors: Companies that handle payment transactions and provide us with billing information.
  • Advertising Partners: Entities that help us show you relevant ads and measure their effectiveness.

How We Use Your Information

We use your personal information to:

  • Provide Services: Process your orders, manage your account, and deliver products.
  • Marketing: Send you promotional materials and show you targeted ads.
  • Security: Detect and prevent fraud and protect our services.
  • Communication: Respond to your inquiries and provide customer support.

Cookies

We use cookies to enhance your experience on our Site. For more details on how we use cookies, please visit our Shopify Cookies Policy.

You can manage your cookie preferences in your browser settings. Blocking cookies may impact your experience on our Site.

Sharing Your Information

We may share your personal information with:

  • Service Providers: Companies that perform services on our behalf, like payment processors and shipping companies.
  • Business Partners: Entities that help us provide our services and advertise to you.
  • Affiliates: Companies within our corporate group.
  • Legal Requirements: Authorities, if required by law or to protect our rights and users.

In the past 12 months, we have shared the following categories of personal information:

  • Identifiers: Contact details and account information.
  • Commercial Information: Order history and shopping behavior.
  • Usage Data: Information about how you interact with our Site.

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

If you post reviews or other content on our Site, it may be public and accessible to anyone. We are not responsible for the privacy or security of information you choose to make public.

Third-Party Links

Our Site may contain links to other websites. We are not responsible for their privacy practices, so please review their policies separately.

Children’s Privacy

Our services are not intended for children, and we do not knowingly collect information from children. If we learn that we have collected personal information from a child, we will delete it.

Security and Retention

We take reasonable steps to protect your personal information but cannot guarantee absolute security. We retain your information as long as needed to provide services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access: Request access to the personal information we hold about you.
  • Deletion: Ask us to delete your personal information.
  • Correction: Request corrections to any inaccurate information.
  • Portability: Obtain a copy of your personal information.
  • Opt-Out: Direct us not to sell or share your information for targeted advertising.

You can exercise these rights by contacting us. We may need to verify your identity before processing your request.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

  • Email: info@kream.ch
  • Address: Pradasc 5, Sementina, Ticino, 6514, Switzerland

For customers under GDPR jurisdiction, we are the data controller of your information.

This Privacy Policy is intended to give you a clear understanding of how we handle your personal information. We recommend consulting legal counsel to ensure compliance with applicable laws.